Hey you! Need some Service?
In our customer service section you can find everything and anything that you may want to know about your (future) order, our webshop or the we handle returns or your private information.
Be sure to check our FAQ section on the bottom of every page to make sure that there isn’t an easier way to an answer. Use the menu for quick navigation.
Frequently Asked Questions
For orders in most European countries you pay fixed shipping costs that are dependent of you country. Orders above €150,- get shipped for free. For a full overview of our shippingcosts you can go here.
Returning your order
You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at firstname.lastname@example.org or follow the steps on our returns page. We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.
Delivery time of the order?
Deliveries in the Netherlands: from Monday to Friday before 15:00 pm ordered and paid for will be shipped the same day. In general, your order is delivered the next day but in some cases it takes 2 to 3 days. We strive for a delivery as soon as possible but can unfortunately not guarantee the delivery time of DPD and DHL.
For deliveries outside the Netherlands, orders placed until 15.00 hours are processed the same day and shipped with DPD. Delivery will generally take place within 3 to 6 days.
Letter box or parcel?
All of our products are shipped in a package that matches the size of the wrapping. In 90% of the instances this means that you will recieve a parcel that does not fit though the letterbox. Per request we can try and fit the product in a letterbox if needed. Shipping costs are the same for both types of packages.
Deliveries outside the EU
No VAT is charged for supplies to countries outside the EU. The goods are supplied with 0% VAT. These packages may be subject to import duties (and handling fees). This is different for each non-EU country.
Import duties are levied at the moment the package reaches the country of destination. Our webshop has no import duties or administration costs during checkout. Additional costs for the import of our products are for the account of the recipient.
Import duties vary from country to country and it is not possible for us to give an indication of the costs. If you would like more information about your country’s import duties, please contact local authorities.
If there are any complaints or comments about an ordered Oxyburn product, these can be made known via e-mail: email@example.com. Our team will respond as quickly as possible (within three working days at the latest) to the content of the complaint by telephone or e-mail. More information about complaints you can find here.
We offer various payment options to make sure you can pay the way you want in a safe and quick way. Since we are constantly growing; we add new payment options almost every month. Go to our payments page for the latest overview of ways to pay for Oxyburn products.
Does Oxyburn also have sportswear for women?
The nature of some of our products, sometimes make our customers wonder if and which products are also suitable for women. Besides the special women sportshirts we recently added; most of our products are suitable for both man and women. Use the filters on our category pages to make sure you are only browsing products that are suitable for women.
Paying differently or asking a different question?
Then contact us and we will help you further:
Phone number: 0031 85 0013 102