Warranty and Complaints
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.
There is a possibility that something might happen which is not according to plan. We recommend that you first disclose any complaints by mailing us at firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur.
As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.
All our Sportswear should have a reasonable lifespan. You can expect that the clothing will eventually wear out in places where there is a lot of friction. However, it is possible that a mistake was made in the manufacturing of the clothing. Examples are bad or loose stitching, weak yarns, mistakes in transitions or fraying the edges. When this is the case, the products will show wear or tear in places you would not expect. In that case, you can invoke the warranty and we will, together with the manufacturer, correct the errors so that you get a good product.
Received damaged products?
Of course, when our products are delivered, it’s not the idea that they get damaged on the way. Of course, it does happen sometimes. In that case, please contact us by e-mail or telephone; and we will make sure that you finally receive the order as we sent it.
Online store Certification
With our webshop we arre registered to the Webwinkelkeur.nl. By adhering to the requirements of the market and this party to the rules and laws that apply to webshops, you can trust us to receive what you buy. We also treat complaints and/or guarantees in a serious manner. You can find oxyburnshop.com at webwinkelkeur via the following link. Leave a review here to let us know what you think of our service.