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Privacy policy Stock Today BV

We protect your personal data according to the AVG

Stock Today BV cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Stock Today BV made available on it. The starting date for the validity of these conditions is 05/06/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, who will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data are transparent.

Shopping software

woocommerce

Our webshop has been developed with software of woocommerce, we have opted for our webhosting One.com. Personal data that you make available to us for the purpose of providing our services will be shared with this party. One.com has access to your data to provide us with (technical) support, they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, One.com is obliged to take appropriate security measures. These security measures consist of SSL encryption and a strong password policy. Backups are made regularly to prevent loss of data.

woocommerce

Our webshop has been developed with software of woocommerce, we host our webshop on a server under our own management. We have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as far as possible. These security measures include at least SSL encryption and a strong password policy. Backups are made regularly to prevent loss of data.

Webhosting

One.com

We purchase webhosting and email services from One.com. One.com processes personal data on our behalf and does not use your data for its own purposes. It may, however, collect metadata on the use of the services. These are not personal data. One.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. One.com is bound by the confidentiality agreement.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has appropriate technical and organizational measures in place to prevent abuse, loss and corruption of your data and our data as far as possible. Gmail does not have access to our inbox and we treat all our e-mail traffic confidentially.

Payment processors

Pay.nl

To process (part of) the payments in our webshop we use the Pay.nl – Payment Service Provider. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and within the framework of this (anonymized) data with third parties to share. In the event of a request for a deferred payment (credit facility), Pay.nl will share personal data and order dates with payment service providers. All the above mentioned guarantees with regard to the protection of your personal data are also applicable to the parts of Pay.nl’s service for which it engages third parties. Pay.nl does not store your data longer than permitted by law.

Assessments

Webshop Inspector

We collect reviews via WebwinkelKeur’s platform. If you leave a review via WebwinkelKeur then you are required to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to explain your review. In case we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has
appropriate technical and organizational measures taken to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the delivery of the service, for which we have given permission to WebwinkelKeur. All the above mentioned guarantees with regard to the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

DHL

If you place an order with us, it is our task to have your parcel delivered to you. We use DHL’s services to carry out deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this information for the purpose of performing the contract. In the event that DHL engages subcontractors, DHL will also make your information available to these parties.

DPD

If you place an order with us, it is our task to have your parcel delivered to you. We use the services of DPD for the execution of the deliveries. It is therefore necessary for us to share your name, address and place of residence with DPD. DPD only uses these data for the purpose of performing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting

Exact Online

For our maintenance of our administration and accounts we use the services of Exact Online. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. For our maintenance of our administration and accounting we use the services of Exact Online. We share your name, address and place of residence details and details regarding your order. This data is used to administer sales invoices. Your personal data will be sent and stored in a protected manner. Exact Online is obligated to secrecy and will treat your data confidentially. Exact Online does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (part of) our articles via the Bol.com platform. If you place an order via this platform
Bol.com will then share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have appropriate technical and organizational measures in place at getroffen to protect your data against loss and unauthorized use.

Purpose of data processing

Purpose of data processing

General purpose of the processing

We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you give. We do not use your data for (targeted) marketing purposes. If you share information with us and we use this information to – other than at your request – contact you at a later time, we will ask you for explicit permission to do so. Your data will not be shared with third parties other than for the purpose of meeting accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our service. This data (e.g. your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

Where appropriate, Stock Today BV may be required by law to share your information in connection with a criminal or governmental investigation. In such a case we will be forced to share your data, but we will oppose it within the possibilities offered by the law.

Retention periods

We keep your data as long as you are a client of us. This means that we will retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forgetful request. Pursuant to applicable administrative obligations we must store invoices with your (personal) data, so we will store this data for as long as the applicable term runs. However, employees no longer have access to your customer service and the documents that we have produced as a result of your order. Your rights Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We will explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the information by another e-mail address or, for example, by post, we will ask you to provide proof of identity. We keep records of completed requests; in the event of a request to forget, we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to complain to the Personal Data Authority at any time if you suspect that we are using your personal data in the wrong way.

Insertion right

You always have the right to view the data we process or have processed that relates to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us with an overview of the processors in possession of this data, stating the category in which we have stored this data.

Rectification right

You always have the right to have the data we process or have processed that relates to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is accepted, we will send you a confirmation to the e-mail address known to us that the details have been adjusted.

Right to limitation of processing

You always have the right to limit the data we process or have processed that relates to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf at the e-mail address known to us. In all probability, in such a case we will no longer be able to continue the service, because the safe linking of data files can then no longer be guaranteed.

Right of objection and other rights

If applicable, you have the right to object to the processing of your personal data by or on behalf of Stock Today BV. If you object, we will immediately cease data processing in anticipation of the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and will then permanently cease processing. You also have the right not to be subjected to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Via our website displays cookies from the U.S. company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to allow inspection of this information on the basis of applicable legislation and regulations. We collect information about your surfing behaviour and share it with Google. Google can interpret this information in conjunction with other datasets and thus follow your movements on the internet. Google will use this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Cookies from third parties

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most recent version. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details

Stock Today BV
Europaweg 22
9636 HT Zuidbroek Netherlands
T (0031 85) 001-3102
E info@oxyburnshop.com

Privacy contact

P. ten Cate

Frequently Asked Questions

Shipping Costs

For orders in most European countries you pay fixed shipping costs that are dependent of you country. Orders above €150,- get shipped for free. For a full overview of our shippingcosts you can go here.

Returning your order

You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at info@oxyburnshop.com or follow the steps on our returns page. We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.

Delivery time of the order?

Deliveries in the Netherlands: from Monday to Friday before 15:00 pm ordered and paid for will be shipped the same day. In general, your order is delivered the next day but in some cases it takes 2 to 3 days. We strive for a delivery as soon as possible but can unfortunately not guarantee the delivery time of DPD and DHL.

For deliveries outside the Netherlands, orders placed until 15.00 hours are processed the same day and shipped with DPD. Delivery will generally take place within 3 to 6 days.

Letter box or parcel?

All of our products are shipped in a package that matches the size of the wrapping. In 90% of the instances this means that you will recieve a parcel that does not fit though the letterbox. Per request we can try and fit the product in a letterbox if needed. Shipping costs are the same for both types of packages.

Deliveries outside the EU

No VAT is charged for supplies to countries outside the EU. The goods are supplied with 0% VAT. These packages may be subject to import duties (and handling fees). This is different for each non-EU country.

Import duties are levied at the moment the package reaches the country of destination. Our webshop has no import duties or administration costs during checkout. Additional costs for the import of our products are for the account of the recipient.

Import duties vary from country to country and it is not possible for us to give an indication of the costs. If you would like more information about your country’s import duties, please contact local authorities.

Complaints?

If there are any complaints or comments about an ordered Oxyburn product, these can be made known via e-mail: info@oxyburnshop.com. Our team will respond as quickly as possible (within three working days at the latest) to the content of the complaint by telephone or e-mail. More information about complaints you can find here.

Payment options?

We offer various payment options to make sure you can pay the way you want in a safe and quick way. Since we are constantly growing; we add new payment options almost every month. Go to our payments page for the latest overview of ways to pay for Oxyburn products.

Does Oxyburn also have sportswear for women?

The nature of some of our products, sometimes make our customers wonder if and which products are also suitable for women. Besides the special women sportshirts we recently added; most of our products are suitable for both man and women. Use the filters on our category pages to make sure you are only browsing products that are suitable for women.

Paying differently or asking a different question?

Then contact us and we will help you further:

Phone number: 0031 85 0013 102
E-mail: info@oxybunshop.com

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