Our Returns Policy
If your order is not to your liking, you can return and/or exchange a product for free. Use our returns portal to easily and quickly generate a shipping tag for the return order. Fill in the required info, so that we know the reason for returning or exchanging the product. You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. Of course, it is not a problem if you’ve tried on the products.
Remember: Compression Clothing is supposed to fit tight around your body.
How to Return Something
We need a number of things from you to take the product back and refund the money:
1. Original and unworn state
Oxyburn Products that are returned are only accepted if they are returned in their original and unworn condition. The Oxyburn Products may not show any traces of use.
2. Original undamaged packaging
Oxyburn Products must be returned in their undamaged original packaging. The original packaging must be sent in a separate shipping box. To prevent damage to the original packaging, a cardboard outer box, for example, can be reused. We cannot take back damaged packaging.
3. Fill in the online Return Form
Please fill in the required fields to accompany your return:
4. Add the Oxyburnshop.com invoice
Return the original invoice with your return.
If the return does not meet any of the above conditions, it will not be accepted and you will be notified. After these steps, your return will, normally, be processed within one week. You will receive the purchase amount within 5 working days (credit card payments 10-14 working days)
9636 HT Zuidbroek
When sending your item by parcel outside of our return portal, ask for a shipping receipt so that you can prove that you actually sent the item.
After we have received the product, we will ensure that the invoice amount (or the part belonging to the returned product) within 14 working days will be refunded to the account with which you have settled the article. Shipping costs for returning a product are at our own expense unless there is an error from us or otherwise previously discussed and confirmed.
Does the order not fit? Exchanging only takes place if the product stock has sufficient stock.
If the desired size is not in stock, the shipment will be processed and handled as a regular return shipment. Fill in the form below to exchange. We exchange the products after the package has been unpacked and viewed here. You will receive a new transmission confirmation with the corresponding tracking code.
Other model or Oxyburn Product
Would you like a different model of Oxyburn Products?
Unfortunately, it is not possible to request a different product type using this form. In this case, send us back the product in your possession. You will receive the amount returned from your current order, which will allow you to place a new order. With your new order, you will receive the new product with an invoice/invoice corresponding to that product.
Any comments, suggestions, questions or complaints during use?
Should you have any comments, suggestions, questions or complaints over the course of time / while using the sportswear, please contact us. Preferably by email firstname.lastname@example.org but also by telephone on 0031 85 0013 102.